Refund Policy
At eSIMTravely.com, customer satisfaction is important, but due to the nature of our digital products, all sales are final unless otherwise stated.
We offer refunds only in the following cases:
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eSIM not delivered within 30 minutes and not recoverable
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eSIM cannot be activated due to provider issues (not user error or incompatible device)
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Duplicate orders or mistaken purchases, within 1 hour and unused
No Refunds in These Cases:
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Wrong device (must support eSIM & be carrier-unlocked)
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Customer changed mind after purchase
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No signal in the selected country (check coverage map before purchase)
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Incorrect scanning or manual activation
Requesting a Refund:
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Email: support@esimtravely.com
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Include: Order ID, reason, device model, and screenshots
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Allow 2–5 business days for investigation and response
We reserve the right to refuse any refund if abuse is suspected.